ScaffoldExpress.com Product Return Policy


How do I return an item?



Return Policy
If a customer is not satisfied with a ScaffoldExpress.com product, the customers may, at their own expense, return the new, unused product for a refund. All refunds will be issued to the original credit card used for the purchase and all returns are subject to a thirty percent (30%) restocking fee. Returned products are subject to an inspection forty-eight hours upon receipt of the items. Any products that have been used or damaged will not be accepted. Damage done by shipper should be claimed by customer to the carrier. A Return Material Authorization has to be approved before proceeding to returning the products. For returns to be accepted, they must have been shipped within the previous seven days.

If ScaffoldExpress.com ships a customer the wrong product(s), ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. Replacement of incorrect, damaged or defective parts are shipped standard LTL Common Carrier or UPS Ground service. If expediting is required, additional shipping charges apply. The customer will make arrangement to have the wrong product(s) returned to ScaffoldExpress.com.

Please contact customer service at 800-592-1718 or by email: orders@scaffoldexpress.com for more information on returning an item or to start the return process.

Other Product Policies:

Redelivery Policy

SECOND delivery charges will be assessed to have your freight redelivered. Track your shipments online or call the us at 800-592-1718 to avoid this redelivery charge. Delivery instances incurring charges from our shippers generally include:
  • Deliver to Another Address - Reroute the shipment to a new address
  • Reschedule Delivery - Hold the shipment for delivery on a future date
  • Return to Sender - Return the shipment to the shipper
An additional fee of at least $60 will be assessed on any orders needing redelivery by our shipper.

Damage/Shortage Policy

Customers must inspect all ScaffoldExpress.com products for damage (hidden or visible) before accepting the product(s). Please note that damage may occur during transit and the following policy will apply. ScaffoldExpress.com will not be responsible for damaged (hidden or visible), lost, stolen or missing products that are not reported within the allowable timeframe.

Damaged items - The customer is responsible for inspecting all ScaffoldExpress.com items immediately upon delivery. Any/all damage must be noted on the original Bill of Lading in the presence of the driver. The customer must notify ScaffoldExpress.com no later than the end of the next business day. If it is determined that the damage was caused during transit and the customer reported the damage using the above policy, ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. The customer will also make arrangement to have the damaged products returned to ScaffoldExpress.com.

Hidden Damage - If hidden damage (i.e., boxed items) is discovered after the customer has accepted the product, the customer must notify ScaffoldExpress.com within 2 business days of delivery. If it is determined that the damage was caused during transit and the customer reported the damage using the above policy, ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. The customer will also make arrangement to have the damaged products returned to ScaffoldExpress.com.

Missing items - The customer is responsible for inspecting all ScaffoldExpress.com items immediately upon delivery. Any missing items must be noted on the original Bill of Lading in the presence of the driver. The customer must notify ScaffoldExpress.com no later than the end of the next business day. If it is determined that the customer is missing items paid for, and the customer reported the damage using the above policy, ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer.